Assembly Manual for MAESTRO II






Before you unbox your new beautiful asset, study this manual to prevent extreme frustrations and a smooth process.  





Congratulations on your purchase. We trust your SMART e-bike will offer you total satisfaction. Your bike was designed with a purpose, built according to our high standards and styled to meet your needs.

This guide was prepared to make your assembly easy and to offer you information on the use and care of your bike.

Your bike is a sophisticated machine. It offers you great pleasure but it also requires you to take proper care of it. This way the relationship is of mutual benefit.  

Should you have any questions or queries, please contact us at You need to register your bike for warranty purposes. The form is available on the website and a hard copy is available in this document. 



An electric bike is there to offer you maximum pleasure, but it is also dangerous. Your bike needs to be used with care and responsibility. The user of the bike assumes all risks of personal injuries, damage, or failure of the bike or system and any other loss or damages to the user or a third party and to any property arising as a result of using the e-bike.

The e-bike has a limited life span and over a period, components will be exposed to wear and tear which may result in injury. The user needs to ensure that the e-bike is well maintained and parts replaced where necessary.

This manual is not intended as an official service and maintenance handbook. It is recommended that a qualified technician be used as and when required.

For technical information, replacement parts and advice, please contact us at                                                                                       


Read the instruction manual carefully in the interest of your safety and those around you.

Ensure that the bike is always technically sound and that the rider uses protective gear at all times of which a high-quality helmet is most important. Ride where it is safe and permitted. Avoid high traffic and high-speed areas as well as unsafe terrains. Do not over load the bike – each bike has a maximum pay load that should not be exceeded. When the battery is used extensively such as on long and steep hills, frequent stopping and starting, excessive use of the throttle, weight and wind the battery and riding distance will be compromised.

If the battery is not used for a long time, ensure it is charged before storage and re-charged once a month thereafter.

Avoid excessive water as this may result in an electrical mal function. Do not open or tamper with any electrical part or component. This will result in the cancellation of the supplier warranty.



1 X Electric Bike (with front wheel and quick release)

2 X Keys (tied to the bike) KEEP THEM SAFE


Container box:

1 X Battery Charger

2 Pedals


Front light

Back light

Tool kit

Water bottle cage

LCD unit

Crank protector

Brake lever protector

Dust seal


Your bike has been inspected before dispatch. During this process, the bike was checked to ensure all is in working order, the content is complete and where required, accessories were added. The box is then sealed; ready to reach you, the customer.

The e-bike has been pre-assembled and requires some adjustments to get you ready for your first ride.

  • Carefully open the box and remove the bike from the carton. Keep the weight of the bike in mind, so you may require some assistance here.
  • Place the bike upright on a soft surface.
  • Locate the box with the loose items as you will soon need the pedals, quick release and the lights
  • Loosen the parts by cutting the cable ties and tape.
  • Firstly, insert the front wheel.
    • The easiest is to fit the front wheel standing in front of the bike.
    • A quick release is in your container box or tied to the frame or wheel.
    • Remove the nut and spring of the quick release lever and slide into the axle and lightly fasten it. Carefully line up the disc into the brake caliper and the axle in the fork blades. Ensure it sits firmly. Centre the wheel before securing it. Tighten the wheel with the quick release levers. Lift the wheel and spin it to ensure it is well lined-up. It may make a bit of a noise as the pads are new and rub against the disc. A grinding noise means the wheel is not properly lined up.
  • Now you can use the kickstand to keep the bike upright and allow you to work on it.
Handle bars.
    • Remove the stem cap so to fit the handlebars.
    • The throttle on the handlebars, is positioned on the left.
    • Put the handle bars in position and tighten with the hexagonal spanner provided.
    • When you install the handlebars, you need to secure the stem first. Line the stem up and secure the TOP screw first (with the side screws loose) to ensure the stem is tight onto the fork. Then tighten the screws on the side of the stem.
Adjustable stem.

    There are two bolts in question. The one bolt acts as an anchor and the other is used to secure the stem; after getting the ideal height. 

    LCD display

    The LCD display and control switch is in the box provided. Put the LCD display in the middle of the handlebar using the small hexagonal spanner provided. Fix the control switch next to the controller.


    • Insert the post into the frame.
    • Our recommendation is to level the saddle. Loosen the nut underneath the saddle and put a level on the saddle and ensure it is level then tighten it.
    • You need to test the saddle height, but a thumb suck way to start off is to stand next to the bike and place the height of the saddle about that of your hip bone. Secure the saddle with the seat clamp lever.
    • Test the brakes by spinning the wheel (front and back) to test that the brakes are operating well.

    Pedals. (You may add a bit of grease to the tread.)

    Before you install the pedals put the crank protectors provided, on.  
    IMPORTANT: The pedals are marked L (Left) and R (Right). The left is fitted on the left if you are facing forward towards the front wheel. Use a number 15 spanner. To tighten the pedals, ensure the direction is forward (towards the front wheel). This applies to both pedals. (Meaning: the “L” is tightened counter clockwise and the “R” is tightened clockwise).


    Front light.

      Your bike comes standard with a front light. Remove the screw (at the back of the front fork) and insert the light and secure it. Pull the light upwards into position.

      Brake lever protectors. To make the fit easier, put the protectors in hot water and a bit of dishwater soap or greaser (such as Q20) will make the fit so much easier.

      Crank protectors. Before fitting your pedals, put the crank protectors on.

      Dust proof seat post cap. (Where applicable)

      Ensure as you adjust the seat, that the seal remains tight to the seat post clamp.

      Water bottle cage. Use a 500ml bottle

      Charge the battery.

      When you get the bike, check the battery power. If it is not charged, charge it now until the green light on the charger comes on. You can leave the charger on as it will switch off once it is fully charged. The port for charging is on the right side of the battery.

      THE KEYS.  You are issued with 2 keys. Split them and keep them at different and safe places. THESE KEYS ARE UNIQUE SO DO NOT LOSE THEM.



      • Be careful on rainy days and when going through deep puddles, when the water depth is higher than the wheel center, the water might seep into the electrical components, thus resulting in malfunction.
      • Make sure to use the dedicated charger. When charging the battery, put the battery and the charger on a stable and flat surface.
      • Charge the battery in a good ventilated environment, and avoid covering the battery or the charger with anything that may impede the heat dissipation process.
      • Users should abide by traffic rules at all times.
      • Avoid extensive use of the front brake to avoid accidents. Using the front brake in wet conditions is particularly dangerous as it may result in the front wheel sliding – resulting in a possible accident.
      • Buy good quality replacement parts to ensure a good quality and safe ride.



      The e-bike is a conventional bike that is powered by a motor. Ensure you have the basic skills of riding a bike before attempting to ride the e-bike and use the power.

      Please take the following into consideration when you are ready to mount the bike:

      • Ensure the battery is fully charged.
      • Ensure the battery is locked (to secure it).
      • Switch on the power on the battery.
      • Switch on the power on the LCD display (Refer to the LCD manual ).
      • The safe way to use the e-bike is to set it to PAS (Pedal Assist) 0 which means no power is coming through from the motor. Once you have full control and some momentum, the PAS can be introduced and when comfortable, the throttle.
      • Use of PAS: The higher the PAS level the more power will come through from the motor but then it will exhaust the battery quicker than on a lower PAS.
      • Throttle is ideal when you suddenly need power or you are running out of strength. But it also consumes the battery.
      • Pick a safe area to have your first ride. Where there are no cars, open spaces and a flat terrain. Once you get the hang of it – the fun starts.
      • Ensure you have clipped the kick stand into the resting position before take-off.
      • Rather go slow in the beginning. There will be many opportunities to stretch yourself and the bike to the limit.
      • Learn to use the gears. When shifting between gears rather have less power going through to ensure a smooth switch.
      • Check your battery power on the LCD on a regular basis to ensure you do not run out of battery power.
      • By pedaling, even in the slightest, makes a huge difference in how long the battery will last before recharging.
      • Check the brakes. Do not slam on the brakes. It is fitted with disc brakes meaning it is highly effective.
      • Do not over-load the bike. It is designed for one person only.
      • Adhere to the rules of the road.
      • On your return, park the bike, using the kick stand. Do not park the bike using the handle bars or seat as a rest against a wall or other object.
      • Switch off the battery. (The battery will disconnect after 5 minutes of no use).

      Trouble shooting

      Mechanical: Any mechanical issue should be addressed by your local dealer or the Test Centres. Remember that a new cable takes time to “settle in” so the brakes may be “softer” than before or the gears may not be perfectly lining up. Like most bikes, it is recommended to service them after 100km and then once a year.

      Flat tyres. We recommend inserting “slime” (anti-puncture liquid) in the tubes. And replace this once a year when you take your bike for a service.  Replacing a tube for the front tube is easy and done like any other bike tyre. The back tyre is different.  Put the chain on small ring on the front and back. Pay attention where the spacers on the axle are. Remove the plug under the bottom stay. When you put the wheel back make sure the arrows are aligned.


      Also refer to the LCD Manual

      • Check the plug under the bottom stay.
      • Is the battery charged and properly inserted?
      • is displayed on the LCD. Flick the brake levers. If your bike has a brake cut-out switch, this should reset the switch.  
      • Remove the brake cut off switches. (red plugs close to handlebar)

      Error readings on the LCD:

      • Call the Test Centres or SMART-e technical division.

      See warranty form below.












      E-MAIL ADDRESS for future correspondence





      I hereby declare that I have read and understand the content of the ASSEMBLY INSTRUCTIONS AND OWNERS MANUAL, TERMS AND CONDITIONS and SHIPPING AND RETURN POLICIES.


      ……………………………………………….    …………………………..

      Signature                                            Date


      Please complete within 14 days after receipt of your bike and e-mail it to or send a copy to SMART-e, Unit 6, Lakeside Mews, 3 Petal Close, Sunningdale, Umhlanga 4051.




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