How to get your e-bike?

People do not buy e-bikes every day. In fact, many people know very little about e-bikes, but that is okay, we are here to assist you with a better understanding. We prefer to consider the e-bike options with you (such as the fat bike, MTB, Cruisers and specialty bikes). Then we match your need with the models and thereafter we talk technical details (battery life, distance, motor size). Once you are happy we can move on.

Call: The easy way is to phone us: Gerrie on 082 568 1242 or Cobus 082 775 7661 for an easy and open discussion. (We understand you may phone a few times with more questions. We do not mind. Even after hours)

E-mail: If you prefer an e-mail we gladly respond to it. We endeavor to respond within a few hours., or

WhatsApp: you can send a voice message or note to the numbers above.

Selecting a bike for you:
Match your needs with what the bike can offer. It is important to end up with the right bike for YOU.

We are standing by to guide you in your selection process. This may be your first electric bike; we deal with this every day. We want you to be happy with your choice. We are just a call away.

The distribution warehouse is located in Durban. We do have agents where a selected number of bikes are exhibited. We spend time with a client before selling a bike to them. In some cases the client wants to ride the bike to get a feel for it. For this reason we offer test rides in Durban, Johannesburg and Cape Town.


A client will contact us, we discuss their need and as far as possible get them to ride such a bike. We demonstrate the bike to you and go through the features. Now you are in a much better position to make a call.

Once you are happy with your bike of choice it is time to place the order. You can either call or e-mail us your order details and we will confirm the product and accessories ordered. (We want to go through this before you make any payment). The availability, expected date of delivery and delivery address will be confirmed.

For security reasons we do not ask you for your personal information such as your credit card details. You have three choices:

  • EFT the required amount.
  • Use your credit card as normal
  • Use a debit or credit card.

We do not offer financing for the bikes and the easiest financing option is via your own bank or through the Wesbank facilities. There are private financiers available too.

Return Policy:

Pedego SA has a generous return policy which in effect means you may return the product should you not be satisfied. It must be returned in the same state and condition as it was delivered. We will expect you to pay the courier charge in such a case.

We will keep you informed on the progress with delivery. Once the product is ready for shipment, you will receive a call to confirm the delivery details and that you are aware that FUN is on its way. The product is shipped in a semi-assembled format. It is simple to put together and an instructions manual is included.

Here is the link to assemble your bike:

If in any doubt, pop in at your local bicycle shop and they will gladly assist. This is also a good opportunity to meet the team that can assist with product and servicing your bike.


Where do I service my bike? We have identified key service providers throughout South Africa to service your bike. Besides the 4 major service centres (in Durban, Cape Town, Nelspruit and Edenvale), other service providers are there to service your bike. They will contact us in the event of a replacement part requirement. Your bike need no special servicing other than a normal conventional bike but it is a good idea to service it once a year.

Service Centres near you


Test ride facility and service centres

Cape town

Gauteng (Edenvale)



A guide to picking the right bike

To make your choice easier we will categorize the bikes. The first question is what do you want to do with the bike and there may be more than one answer. That is okay. The bikes can be used for more than one purpose.

The objective is to have the most fun possible. You just want to have a super comfortable ride to cruise around. Here you have 4 choices:

The Interceptor is a stylish cruiser with great features, but it is actually classified as an all-rounder. It is designed for a very comfortable ride with higher handlebars and a comfortable seat. It is offered with a powerful 48V battery and a 500W motor, producing ample power. It also features the Step Thru and Classic versions.


Step Thru


The Comfort Cruiser
is the second of the cruiser range with a similar look and feel as the Interceptor. It features a 36V battery but still the 500W motor. This is a good value for money bike. Once again it comes in a Classic version and a Step Thru version.


Step Thru


The Ford Electric Bike is a flag ship cruiser with a unique design. Probably more suited for men due to its size, but ladies it may appeal to you too. High performance motor and battery comes standard with this award winning bike design.


The Boomerang is the final cruiser in the range. It also features a super comfortable ride but this bike was designed for a very easy mount. The step thru is only 23cm which is handy if an easy on and off the bike is important.

Whether you use this bike every day or occasionally, it offers an extremely comfortable ride. The bikes come standard with a 48V battery so there is more than sufficient power available. The City Commuter range includes different tire sizes. The 28” offers a great ride and is our default product. The City Commuter Step Thru is designed for those who want a quick and easy mount compared to the Classic.


Step Thru

This category offers the best of all worlds: a soft and comfortable ride on tar, gravel or off road. Also known as an all-terrain bike.

For a super soft ride on a hard surface or sand or beach travel, the Trail Tracker is the funky looking bike with those fat tyres. It is equipped with 48V battery to give ample power. The 26” is our default choice but smaller wheel sizes are also available.

The Trail Tracker also comes in a slightly different version called the Gorilla. It is a Trail Tracker but it offers the leisure comfort ride with the higher handle bars, making it somewhat of a cruiser too.


The Ridge Rider simulates a typical mountain bike, but it has the advantage of the electrical power. It is equipped with a front suspension and has a long range battery of 14 Amp Hours and power of 48V. This makes it one of the popular choices.


When you want to get serious you should consider the Elevate. This is a highly spec bike. It has a dual suspension and it is for those who are serious about what they want and do not want to compromise the abilities.

If you want double the fun, the tandem is the choice. It is best for quality time with whomever. Enjoy the ride and chat together whilst you have the enjoyment of the surroundings. It is also fitted with a 48V battery driving the 500W motor.

If space is an issue or you want to travel with your bike the Latch should be considered. It features smaller wheels but the big advantage is that it folds to easily store or transport.

When you need more space to haul something, whether it is a basket for shopping or taking a pet for a ride, the Stretch is design to cater for this. It offers space both in front and the back to transport something of your choice. It is a solid bike and is capable of carrying 180 kilograms. It comes standard with a 48V battery but with extended battery life (Amp hours) as it provides for heavier weight.

If space is an issue or you want to travel with your bike the Latch should be considered. It features smaller wheels but the big advantage is that it folds to easily store or transport.