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Return Policy

You may return most unused items purchased at Pedego.com within 7 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping costs and will be charged a restocking fee of 30 percent. No returned merchandise will be accepted without a Return Material Authorization (RMA). Request a RMA by email at admin@pedego.co.za. Include your contact information and an explanation of the reason for return. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

The following items may not be returned:
Any used, damaged or unsalable items.

Please obtain return acknowledgement code from the head office before returning goods.

Ship authorized returns to the following :

Face Fashion cc T/A Pedego SA.
21 – 25 Churchhill Road
Stamfordhill, Durban KZN
South Africa
4001

Technical Support

ONE YEAR LIMITED WARRANTY BICYCLE COMPONENTS
PEDEGO, LLC (“PEDEGO”) warrants that all new PEDEGO Electric Bikes (“Bikes”) and components therein are warranted to the original retail purchaser (“Purchaser”) against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.

3 YEAR LIMITED CONSUMER BATTERY WARRANTY

PEDEGO ELECTRIC BIKES warrants to the original purchaser that the battery is free of defects in material and workmanship for 36 Months. The warranty period for a battery is calculated from the original battery purchase date. The original receipt of purchase is required to establish proof of purchase and warranty date, and must be provided to Pedego for all warranty claims.

The warranty for replacement batteries will be based on the original battery purchase date, as identified on the original battery purchase sale receipt. Under no circumstance will a replacement battery have a warranty date different than the original battery purchase date. If a replacement is necessary due to a defect in materials and/or workmanship, then upon return to PEDEGO ELECTRIC BIKES: The battery will be replaced free of charge if it becomes defective during the first year. After that, a new battery replacement Battery Replacement Price (New Battery Price at the Time of Return) divided by 1,905 (three years in days) times the number of days left on the three year warranty; For normal wear and tear

  • damage or failure from abuse, neglect, misuse, or accident
  • damage from stunt riding, ramp jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use
    of the Bicycle
  • damages resulting from failure to follow Instructions for Use and Warnings as provided in the Owner’s Manual for the Bicycle
  • damages resulting from improper charging of the battery pack or use of any charger not supplied by PEDEGO
  • installation of any parts, accessories, or electrical component(s) not originally intended for or compatible with the Bicycle as sold, or any modification of the frame or any component(s) originally supplied; tires, brake pads, chains, lights, motors, battery packs, displays, or vehicle controllers that have been opened for any purpose whatsoever, other than by PEDEGO or its authorized agents; and the purchase or use of the Bicycle outside of the United States of America.

    • All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.

    Procedures:
    Warranty work must be performed by PEDEGO or an authorized agent of PEDEGO. Proof of purchase must be provided. To qualify for warranty services, a Warranty Product Return Authorization Number (“WPRAN”) must be obtained by the original retail purchaser from PEDEGO. The original retail Purchaser must contact an PEDEGO representative to discuss the problem with the Bicycle and to obtain a WPRAN. Upon issuance of a WPRAN, the Bicycle or Bicycle component(s) must be returned to PEDEGO at its designated location for warranty work. The original retail Purchaser is responsible for the return of the Bicycle, undamaged in transit, to PEDEGO for warranty work and for the costs associated with shipping and insuring the Bicycle and component(s) when returning them. If PEDEGO’ authorized qualified technicians determine a warranty claim is valid and conforms with this warranty, PEDEGO will repair or replace component(s) or replace the entire Bicycle at PEDEGO’s cost, including materials and labor. For valid warranty claims hereunder, PEDEGO will reimburse the original retail Purchaser for shipping and insurance costs incurred as a result of returning the Bicycle to PEDEGO for warranty work at standard ground shipping rates, and PEDEGO will pay for shipping costs to return the Bicycle to the original retail Purchaser.